Hi all! Just wanted to throw a gratutious self pimp out there to let you know that I’ll be contributing to the Waypoint Group’s blog, “Customer Insight= Revenue”. I’ve worked in the field of client satisfaction/quality programs for awhile, and the guys at Waypoint are doing some great thinking/writing regarding the field as a whole. I’m thrilled they asked me to contribute, and excited to have another outlet with which to complain about bad customer service (United Airlines, I am STILL looking at you.)
Oh, I’m just kidding, this field is more than just complaining – there are some really great school of thought regarding the best and most profitable ways to leverage customer feedback, and I’m glad to be included as a contributing mind.
I know this is interesting to exactly 1% of the population, but that 1% is you, feel free to go check it out!
InnerTeub 
nice work. That should be fun